Smith's Food & Drug Centers · 3 hours ago
CUSTOMER SERVICE/SERVICE BOOTH CLERK
Taos, NM
Part-time
Onsite
New Grad, Entry LevelSmith's Food & Drug Centers is a part of the Kroger family of companies, dedicated to providing exceptional service and creating outstanding customer experiences. The Customer Service/Service Booth Clerk will establish a safe and clean environment, embrace the Customer 1st strategy, and encourage associates to deliver excellent customer service.
Food Processing
Responsibilities
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products
Report pricing and scanning discrepancies to the appropriate manager
Process customer transactions quickly, accurately, and efficiently
Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
Communicate new and on-going special programs and promotions to customers
Handle funds, coupons, tenders, etc. according to company policy
Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering)
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Stay current with present, future, seasonal and special ads
Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys
Observe scheduled shift operating hours
Answer all store telephone calls promptly and professionally according to department training
Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed
Adhere to all food safety regulations and guidelines on product returns
Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management
Notify management of customer or employee accidents
Report all safety risks/issues and illegal activity, including robbery, theft or fraud
Comply with all state, county and local weights and measures laws and labeling requirements
Must be able to perform the essential functions of this position with or without reasonable accommodation
Qualification
Required
Must be 18 or older
Ability to handle stressful situations
Effective written and oral communication skills
Knowledge of basic math (e.g., counting, addition, and subtraction)
Must be able to perform the essential functions of this position with or without reasonable accommodation
Preferred
Retail grocery
Cashier
Customer service experience
Second language: speaking, reading and/or writing
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products
Report pricing and scanning discrepancies to the appropriate manager
Process customer transactions quickly, accurately, and efficiently
Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
Communicate new and on-going special programs and promotions to customers
Handle funds, coupons, tenders, etc. according to company policy
Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering)
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Stay current with present, future, seasonal and special ads
Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys
Observe scheduled shift operating hours
Answer all store telephone calls promptly and professionally according to department training
Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed
Adhere to all food safety regulations and guidelines on product returns
Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management
Notify management of customer or employee accidents
Report all safety risks/issues and illegal activity, including robbery, theft or fraud
Comply with all state, county and local weights and measures laws and labeling requirements
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Company
Smith's Food & Drug Centers
Smith's operates 132 stores in Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming.
Founded in 1911
10001+ employees
Funding
Current Stage
Late StageRecent News
PR Newswire
2025-09-09
The Salt Lake Tribune
2025-08-13
Company data provided by crunchbase