Qcells North America · 3 hours ago
Sr. Manager, QSS Disaster Recovery & Insurance Claim Management
Irvine, CA
Full-time
Hybrid
Senior Level
$130K/yr - $170K/yr
7+ years expQcells North America is a residential solar asset operation and maintenance service company. The QSS Disaster Recovery & Insurance Claim Manager is responsible for leading disaster response, damage assessment, and insurance claim management for the company's solar asset portfolio.
Renewables & Environment
Responsibilities
Oversee response protocols for natural disasters, severe weather events, and other catastrophic incidents affecting residential solar assets
Coordinate with operations, asset management, and field service teams to assess and document system damages
Prioritize and manage recovery timelines to ensure safe and efficient restoration of affected sites
Develop and maintain a comprehensive disaster recovery plan for all TPO assets
Lead the end-to-end insurance claim process — from initial notification to final settlement — for property, liability, and business interruption claims
Prepare, review, and submit documentation, including photos, reports, repair estimates, and invoices
Negotiate with insurance adjusters to ensure fair claim outcomes and maximize recoveries
Maintain accurate claim logs, timelines, and communication records
Engage with original installers, O&M providers, restoration vendors, and insurers to coordinate inspections and repairs
Ensure all parties comply with company safety, quality, and performance standards
Collaborate with Asset Management, Finance, and Legal teams on cost allocations, claim audits, and financial recoveries
Monitor and report on risk exposure trends across the portfolio (e.g. hurricane, fire zones)
Ensure insurance coverage is aligned with asset risk profiles and lender requirements
Support annual insurance renewals with loss history, claim data, and exposure reports
Lead post-incident root cause analyses and implement mitigation measures
Develop standard operating procedures (SOPs) for disaster response and claims management
Track KPIs such as claim cycle time, recovery rate, and downtime duration
Provide executive-level reports summarizing events, claim progress, and recovery performance
Qualification
Required
Bachelor's degree in business, engineering, renewable energy, or a related field required; advanced degree preferred
Minimum of 7 years of experience working with companies in the solar industry
Strong knowledge of property and casualty insurance, claim negotiation, and contractor coordination
Experience managing distributed solar portfolios (residential or commercial TPO preferred)
Excellent analytical, negotiation, and project management skills
Exceptional organizational, communication, and problem-solving skills
Demonstrated ability to manage multiple projects and deadlines simultaneously
Strong leadership abilities with a collaborative and customer-first mindset
Advanced level of computer skills, including Microsoft Office applications (Excel, PowerPoint, Word, and Outlook)
Proficiency in data analysis and reporting
Ability to identify and develop key strategic partnerships
Excellent written and verbal communication skills
High degree of professionalism and integrity
Comfortable interfacing with external stakeholders, including executives, clients, and partners, as well as conducting presentations, negotiations, and contract reviews
Self-motivated, creative, and skilled in strategic planning
Ability to travel up to 20% of the time
Preferred
Experience in the TPO industry
Company
Qcells North America
Qcells is a renowned complete energy solutions provider in solar cell and module, energy storage, downstream project business and energy retail.
501-1000 employees
H1B Sponsorship
Qcells North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (8)
2022 (15)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Merfeld
EVP and Global Chief Technology Officer
Taerim Kim
HR Generalist (Global CTO Org)
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