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Alpha Technologies · 1 week ago

Technical Inside Sales Team Lead

Franklin, MA

Full-time

Onsite

Senior Level

5+ years exp

Alpha Technologies is seeking a Technical Inside Sales Team Lead to manage a portfolio of inbound and outbound sales opportunities. This role involves acting as the technical sales lead, providing guidance to the inside sales team, and supporting field sales and distributors to advance sales opportunities.

AudioDatabaseManagement Consulting

Diversity & Inclusion

Responsibilities

Own and manage a portfolio of inbound and outbound sales opportunities, from initial qualification through order closure

Act as the technical sales lead for complex or high-value opportunities requiring application knowledge or customization

Support and collaborate with field sales, distributors, and channel partners to advance opportunities and close business

Identify upsell and cross-sell opportunities based on customer applications, installed base, and usage trends

Prepare accurate, timely quotations and ensure compliance with pricing, margin, and commercial policies

Maintain accurate and timely CRM data for opportunities, quotes, and customer interactions

Provide day-to-day guidance, coaching, and technical support to Inside Sales Representatives

Review quotes, opportunities, and deal strategy for quality, accuracy, and win probability

Assist in onboarding, training, and ramp-up of new inside sales team members

Serve as first-level escalation for technical, commercial, and customer issues

Reinforce sales process discipline, CRM usage, and best practices across the team

Support inside sales capacity planning, workload prioritization, and territory coverage

Partner with sales management to identify skill gaps and training needs

Lead continuous improvement initiatives related to response time, conversion rates, and customer experience

Provide input into performance evaluations and incentive effectiveness (without direct HR authority unless assigned)

Own the most complex, strategic, or technically demanding inside sales opportunities

Serve as the internal subject-matter expert for products, applications, and competitive positioning

Support field sales and distributors on pre-sales technical qualification and solution development

Contribute to pricing strategy, product feedback, and win/loss analysis

Influence peers through expertise and best practice sharing rather than direct supervision

Qualification

Technical sales experienceCRM systems proficiencyTechnical aptitudeIndustrial automation knowledgeBilingual in SpanishEnglishNegotiation skillsProblem-solving skillsCommunication skillsLeadership capabilityAttention to detail