Apply on Employer Site

Ochsner Health · 2 hours ago

Patient Access Rep- OUHC Internal Medicine Clinic Service- Full Time

Lafayette, LA

Full-time

Onsite

Entry Level

1+ years exp

Ochsner Health is a healthcare organization committed to serving and healing patients since 1942. They are seeking a Patient Access Representative who will greet patients, handle scheduling and check-in processes, and ensure accurate patient data collection while maintaining confidentiality.

Health CareHospitalInformation TechnologymHealth

Responsibilities

Provide excellent customer service to all patients, guests, and family members

Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process

Ensures all required forms are completed and other paperwork/documents are gathered and accurate

Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due

Performs financial analysis of each case and informs patient of financial responsibility

Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift

Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts

Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style

Other related duties as required

Qualification

Healthcare insurance knowledgePatient registrationData entry skillsCustomer service experienceFinancial analysisWindows applications proficiencyEffective communicationInterpersonal skillsOrganizational skillsConflict resolutionDecision making

Required

High school diploma or equivalent

One year of related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related experience

Must have computer skills and dexterity required for data entry and retrieval of information

Effective verbal and written communication skills and the ability to present information clearly and professionally

Must be proficient with Windows-style applications, various software packages specific to role and keyboard

Strong interpersonal skills

Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations

Skills to effectively present information and respond to questions from patients and customers, with proficiency

Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism

Good organizational, time management, and conflict resolution skills

Excellent decision making skills; good analytical skills with a strong attention to detail are necessary

Ability to work collaboratively with other departments

Ability to exercise sound judgment in handling/escalating difficult situations

Preferred

Associate's Degree

Certification in Healthcare Access Manager (CHAM)

Certification in Healthcare Access Associate (CHAA)

Certification as a Medical Assistant (or other medical specialty-based certification)

Company

Ochsner Health

Glassdoor3.5

Ochsner Health is the leading nonprofit healthcare provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers.

Founded in 1942

New Orleans, Louisiana, USA

10001+ employees