Imprivata · 22 hours ago
Senior IT Services Technician
Waltham, MA
Full-time
Hybrid
Senior Level
$39.39/hr - $46.40/hr
5+ years expImprivata is a company that delivers unified access and security management programs for healthcare and mission-critical organizations. They are seeking a Senior IT Services Technician to provide advanced technical support for end users and assist in the daily operations of the Service Desk.
Information ServicesSecurity
Responsibilities
Provide timely and courteous technical support for end users, including hardware, software, mobile devices, and collaboration tools
Respond to IT service requests and incidents, following established procedures for resolution and escalation
Assist with desktop, laptop, and printer setups, new user onboarding, and routine equipment maintenance
Support meeting room technologies and help manage software inventory and installations
Participate in testing and documenting new hardware and software under guidance from IT management
Collaborate with team members and third-party vendors to help resolve technical issues as assigned
Maintain and update IT documentation, standard operating procedures, and asset tracking records
Available to work evenings and weekends as needed; maintain confidentiality and follow company policies
Participate in on-call rotation; evening and weekend work required on occasion
Other duties as assigned and required
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of technical education and relevant hands-on experience
5+ years of relative technical experience
Proven ability to provide exceptional customer service and explain technical concepts to non-technical users
Hands-on experience in service operations, incident management, and technical project support
Strong tier 2 troubleshooting skills with solid knowledge of Windows, macOS, iOS, Android, and common business applications (e.g., Office 365, Salesforce, Jira)
Experience with endpoint security, device imaging, Microsoft Autopilot, Intune, SCCM, and Zoom
Familiarity with ITIL practices; ITIL Foundations certification required
Skilled in change management, knowledge management, and supporting security tools
Team-oriented with strong interpersonal, organizational, and communication skills
Experience with procurement processes, VDI/VMware environments, and basic network support (WAN/LAN)
Benefits
Annual target bonus of $1,800
Top-notch work environment
Developmental opportunities
Competitive total rewards package
Company
Imprivata
The digital identity company for life- and mission-critical industries, simplifying secure access across hyper-complex ecosystems
501-1000 employees
H1B Sponsorship
Imprivata has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (15)
2023 (4)
2022 (16)
2021 (9)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$45MKey Investors
Thoma BravoSapphire Ventures
2022-04-11Private Equity
2016-07-13Acquired
2014-06-24IPO
Leadership Team
Jeff Kalowski
Senior Vice President, Legal
Recent News
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Company data provided by crunchbase