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BCD Meetings & Events · 3 hours ago

Site Administrator Client Tech Support

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $75K/yr

5+ years exp

BCD Meetings & Events is a leading meetings and events agency that focuses on creating impactful connections. They are seeking a Client Technology Solutions Specialist who will provide technical support and strategic consulting primarily for Cvent, ensuring optimal technology solutions for event operations.

Event ManagementEventsTravel

Responsibilities

You will be the primary point of contact for all meeting operations functional areas utilizing customer-specific technology, assisting with any technology questions and challenges; this includes other BCD M&E employees, Multiple Third-Party Logistics Partners and Client

Offer technical assistance and operational insights for Clients Instance of Cvent during the integration of meeting technologies, which will include group travel booking systems; virtual card integrations, CRM integrations and more

Serve as the primary Cvent system administrator, managing all settings, permissions and maintenance to support ongoing technology functionality; ensuring operational efficiency for all Logistics Partners

Collaborate with client to formulate an annual technology strategy

Work together with the client to maintain the integrity of Cvent technology within broader technology roadmaps and workflows

Consult with department leaders on best practices for utilizing technology to maximize strategic impact and streamline event management processes

Work with department leaders to develop and update Cvent technology policies

Lead the deployment of multiple event technologies, ensuring they align with all operational needs and client goals

Develop and improve workflows and automations, creating templates and notifications to enhance system efficiency

Partner with the Event Operations team to build and maintain account-level attendee registration website templates

Analyze current processes, identifying areas for optimization and implementing technology solutions that enhance team efficiency and effectiveness

Present timely and accurate Cvent technology updates to the client whilst outlining all risks and benefits associated to updates including recommendations for the client’s instance

Ensure all workflows and system configurations are aligned with Strategic Meetings Management principles

Design and deliver training sessions for team members, focusing on effective use of event technology and data input procedures

Design and deliver training sessions for new market implementations, focusing on technology adoption

Provide ongoing support and troubleshooting for end users, ensuring they feel confident and proficient with the technology

Identifying, documenting and managing Cvent changes and enhancements providing recommendations to client and team

Develop accompanying Cvent guides and update existing SOPs as technology and process changes occur

Qualification

Cvent AdministrationMeeting Technology StrategyConcur IntegrationProject ManagementCvent CertificationCommunication SkillsProblem SolvingTeam CollaborationAttention to Detail

Required

Minimum 5 years meeting industry experience with a focus on Cvent Administration

All things Cvent – expertise is a must!

Strategic thinking and problem solving abilities with a focus on driving process improvements, optimizing resource utilization and enhancing program awareness

Communication, negotiation, and interpersonal skills, with the ability to effectively interact with internal teams, third-party logistics partners and clients

Anticipating client and team needs. You are proactive, adaptable and results-oriented, with a strategic mindset and attention to detail

Working collaboratively. You're team player with positive attitude and creative problem-solving mindset