Abnormal AI · 7 hours ago
Renewals Manager, Public Sector
United States
Full-time
Remote
Entry, Mid Level
$80K/yr - $94K/yr
2+ years expAbnormal Security is a company focused on driving customer retention and revenue outcomes. The Renewals Manager, Public Sector will manage the renewal process for U.S. Public Sector customers, ensuring compliance and value-aligned outcomes while collaborating with various teams to mitigate renewal risks.
Artificial Intelligence (AI)Cyber SecurityEmailInformation TechnologyNetwork Security
Responsibilities
Own the end-to-end renewal process for a defined set of Public Sector accounts, from early engagement through close
Lead renewal strategy aligned to government procurement cycles, fiscal year timing, and contract vehicles
Negotiate renewal terms within established public sector frameworks while balancing customer needs and Abnormal’s business objectives
Partner closely with Customer Success and Account Management to maintain strong customer health and retention
Proactively identify at-risk renewals driven by funding, compliance, or policy changes, and develop mitigation plans
Manage renewal timelines, documentation requirements, pricing conversations, and execution with minimal oversight
Support approved expansion motions such as licensing true-ups or scope modifications, aligned to public sector constraints
Deliver accurate renewal forecasting and reporting, accounting for long lead times and budget-driven risk
Leverage customer and usage insights to support value-based renewal conversations with public sector stakeholders
Collaborate with channel partners, resellers, and internal legal and deal desk teams to ensure compliant, smooth renewal execution
Qualification
Required
2–4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role
Experience managing or supporting Public Sector, Government, or highly regulated customers
Proven ownership of contract renewals, including negotiation and close within structured procurement environments
Strong understanding of public sector customer lifecycle management and renewal risk indicators
Familiarity with government procurement processes, fiscal year budgeting, and approval workflows
Experience navigating pricing, terms, and objections within predefined contract vehicles
Proficiency with CRM systems (e.g., Salesforce)
Strong analytical skills to support renewal forecasting impacted by long sales cycles and funding variability
Preferred
Gainsight experience preferred
Benefits
Bonus
Restricted stock units (RSUs)
Benefits
Company
Abnormal AI
Abnormal AI is the leading AI-native human behavior security platform.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$534MKey Investors
Wellington ManagementCrowdStrike Falcon FundInsight Partners
2024-08-06Series D· $250M
2023-03-29Series Unknown
2022-05-10Series C· $210M
Leadership Team
Evan Reiser
Founder & CEO
Sanjay Jeyakumar
CTO, Co-Founder, and Head of R&D
Recent News
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