Inkinen Executive Search · 1 day ago
Customer Experience Project Director
Honolulu, HI
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $150K/yr
5+ years expInkinen Executive Search is a leading Hawai‘i-based food and hospitality organization seeking a dynamic Customer Experience Project Director to champion enterprise-wide initiatives that elevate the customer journey. This strategic leader will drive complex projects across multiple brands, ensuring seamless experiences and improved satisfaction through data-driven decision-making and cross-functional collaboration.
Career PlanningConsultingRecruitingStaffing Agency
Responsibilities
Lead complex, cross-functional projects focused on improving customer experience
Map and analyze customer journeys to identify pain points and opportunities
Align stakeholders and manage timelines for enterprise-wide initiatives
Drive process improvements and change management with minimal disruption
Use data and customer feedback to inform strategy and measure success
Facilitate regular updates, meetings, and feedback loops for transparency
Act as a resource to infuse the voice of the customer into all business areas
Qualification
Required
Bachelor's degree in Business Administration, Project Management, or related field
Minimum 5 years of experience managing strategic, cross-functional projects, ideally in foodservice or hospitality environments
Proven experience in process improvement and enterprise change initiatives
Strong analytical, technical, and problem-solving skills
Flexible schedule with occasional weekend work
Preferred
Expertise in customer experience strategy and journey mapping
Tech fluency (Microsoft Office 365; familiarity with restaurant systems preferred)
Company
Inkinen Executive Search
Since 1992, Inkinen has been the gold standard for executive search in Hawaii.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Kathryn Inkinen
Founder/Advisor
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