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GE Vernova · 2 days ago

Senior Customer Success Manager

Longmont, CO

Full-time

Hybrid

Senior Level

$104K/yr - $174K/yr

6+ years exp

GE Vernova is a company focused on providing value to its customers through strong relationships and controls aftermarket services. The Senior Customer Success Manager will manage customer relationships, ensuring satisfaction and growth in service agreements while acting as the primary point of contact for contractual customers.

EnergyEnergy EfficiencySustainability

No H1B

Responsibilities

Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy

Own and manage contract setup, delivery, and financials (Revenue & CM)

Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development

Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS

Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback

Act as the first point of contact for all contract and customer-related issues

Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities

Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services

Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering

Collect all customer site data, go for site health checks and revert back to customers with recommendations for a better site operations

Qualification

GE Controls ProductsMark VIe control systemOT Cyber SecurityMS Office SuiteCommunication skillsInterpersonal skillsLeadership skillsProblem-solving skillsProject management

Required

Bachelor's degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls

Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management

50% travel required and must live within Americas