VAST Data · 1 month ago
Customer Support Tools & Automation Developer - USA
United States
Full-time
Remote
Mid, Senior Level
3+ years expVAST Data is a rapidly growing infrastructure company focused on data management for the AI era. They are seeking a proactive Customer Support Tools & Automation Developer to enhance customer experience through automation and streamline customer success processes.
AI InfrastructureArtificial Intelligence (AI)DatabaseSoftware
Responsibilities
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions
Documentation: Create and maintain documentation for all automation processes and workflows
Training and Support: Train and support customer success team members on new automation tools and processes
Qualification
Required
Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment
Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments
Experience with automation tools, including Ansible and Puppet
Familiarity with CRM systems, specifically Salesforce
Knowledge of Grafana for data visualization and SQL
Strong data analysis skills and experience with data visualization tools
Excellent written and verbal communication skills, with the ability to convey complex technical concepts
Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing issues
Ability to work effectively in a collaborative team environment
Company
VAST Data
VAST Data offers a unified data platform that integrates storage, database, and compute capabilities into a single software platform.
1001-5000 employees
H1B Sponsorship
VAST Data has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
FidelityTiger Global ManagementN47
2023-12-05Series E· $118M
2021-05-04Series D· $83M
2021-03-01Series Unknown
Leadership Team
Renen Hallak
Founder & CEO
Shachar Fienblit
Chief R&D Officer and Co-Founder
Recent News
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2026-01-09
Company data provided by crunchbase