VAST Data · 1 month ago
Resident Customer Support Engineer (Onsite - Lehi, Utah)
Lehi, UT
Full-time
Onsite
Senior Level
5+ years expVAST Data is looking for a Customer Support Engineer to join their growing team, offering a pivotal opportunity in a rapidly expanding infrastructure company. The role involves handling daily operations, managing escalations, and working directly with customers while providing technical support and consulting on pre-sales activities.
AI InfrastructureArtificial Intelligence (AI)DatabaseSoftware
Responsibilities
Become a VAST Data product expert
Be accountable to complete daily technical operations and manage escalations
Build rapport and establish a good relationship with the customer - be a trusted advisor to the customer’s technical team
Work support issues to full resolution and closure (requires working directly with customers and engineering teams)
Perform customer installations, upgrades, expansions and field maintenance procedures
Lead and coordinate regular monthly and quarterly customer review meetings
Make the product better by submitting feature requests and bugs
Identify opportunities for customers to fully adopt and use VAST features
Qualification
Required
Work onsite 4-5 days per week at the customer office/site
Ability to manage own time
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required, and familiarity with one or more programming languages
Significant experience required in the areas of file systems and scale-out NAS Implementation
In-depth knowledge and hands-on experience with S3 and high-performance computing
Excellent business written and verbal communication and presentation skills
MS or B.Sc. in CS, CE, EE or related fields
Ability to travel. To be successful in this role, you will need to travel around 20% of the time
Be flexible. We're a growing company. Your responsibilities will change and evolve based on the needs of the business
Team player. Don't be a jerk. Disagree and commit
Preferred
An advantage to candidates that have hands-on lab and hardware management experience
An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
Company
VAST Data
VAST Data offers a unified data platform that integrates storage, database, and compute capabilities into a single software platform.
1001-5000 employees
H1B Sponsorship
VAST Data has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
FidelityTiger Global ManagementN47
2023-12-05Series E· $118M
2021-05-04Series D· $83M
2021-03-01Series Unknown
Leadership Team
Renen Hallak
Founder & CEO
Shachar Fienblit
Chief R&D Officer and Co-Founder
Recent News
Inside HPC & AI News | High-Performance Computing & Artificial Intelligence
2026-01-09
2026-01-09
Company data provided by crunchbase