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Washington Metropolitan Area Transit Authority (WMATA) · 4 hours ago

Business Performance Analyst, Operations Administration

Washington, DC

Full-time

Onsite

Mid Level

4+ years exp

Washington Metropolitan Area Transit Authority (WMATA) is seeking a highly talented and motivated professional for the role of Business Performance Analyst. The successful candidate will be responsible for collecting, analyzing, and communicating performance measure data results, conducting root-cause analysis, and preparing visualizations to improve internal program performance.

Association

Growth Opportunities

Responsibilities

Collects, analyzes, documents, and prepares internal reports on performance measures to evaluate how effectively the department is meeting strategic goals, business plan objectives and/or mitigating risks

Analyzes measures not performing at target to discover and document root-cause and applicable business processes impacted

Prepares and communicates performance analysis results and recommendations to supervisor and internal programs, utilizing tables, graphs, PowerPoint presentations, and narratives

Gathers feedback from managers on performance reporting needs and summarizes in narrative format for supervisor and leadership review

Gathers program performance data and customer comments and compiles information for the generation of monthly key performance indicator (KPIs) reports for supervisor and leadership review

Supports department’s business plan development by interviewing managers and documenting core services, key accomplishments, priorities, actions, performance measures and risks to achieving strategic goals

Completes detailed analysis of departmental annual operating budget submissions, monthly expense trends, and budget variances to ensure compliance within the allocated budget

Prepare cost analysis crosswalk reports to determine best price for office supplies, materials, and vendor services

Prepares routine reports for supervisor and leadership review to ensure compliance with policy and instructions and safety training requirements

Performs high-level analysis of Authority-wide transit data for trends in areas of safety to assist in quality assurance internal audits and reviews to mitigate risks

Serves as internal consultant to leadership and managerial staff as it relates to routine monitoring of data results, clarifying challenges and bringing insights to facilitate process improvement

Works in collaboration with department program teams to coordinate receipt of completed team training to include in departmental training matrix master database

Coordinates routine updates to Department Continuity of Operations Plan (COOP) and assists in planning scheduled and unscheduled drills to ensure compliance with COOP protocols

Qualification

Data analysisData visualizationPower BIQuantitative analysisMetric developmentData modelingAnalytical problem solvingRoot-cause analysisCommunication skillsTeam collaboration

Required

Bachelor Degree in Mathematics/Statistics; Data Science; Financial Management; Economics; Public-Business Administration; Engineering; Political Science; Planning and History, or a related field

In lieu of a Bachelor's Degree, a High School Diploma/GED and four (4) years of quantitative analysis, metric development, and data modeling experience, in addition to the experience stated below, will be considered

A minimum of four (4) years of experience involving quantitative analysis, analytical problem solving, metric development, data modeling and visualization and/or business strategy implementation

Valid Driver License

Company

Washington Metropolitan Area Transit Authority (WMATA)

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Founded in 1967

Washington, District of Columbia, USA

10001+ employees