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Pantheon Data · 1 month ago

Computer Operator III

Charlotte, NC

Full-time

Hybrid

Mid Level

4+ years exp

Pantheon Data is a private small business based in the Washington, DC area, specializing in various services including cybersecurity and software engineering. The Computer Operator III is responsible for operating, monitoring, and maintaining complex computing environments, ensuring system availability and performance while troubleshooting issues as they arise.

ConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor and operate computer systems, cybersecurity tools, batch processes, and automated job schedules to ensure continuous and reliable system performance

Execute, manage, and validate scheduled routines, system jobs, and operational workflows in accordance with established SOPs and security guidelines

Identify, diagnose, and correct routine and advanced error conditions; perform troubleshooting beyond standard procedures and take authorized corrective action when necessary

Document recurring issues, anomalies, and resolutions; escalate complex or system-wide issues to technical leads or engineering teams

Support configuration changes, basic system maintenance, file/data transfers, and operational adjustments as directed

Maintain compliance with operational procedures, information security requirements, and incident response protocols

Collaborate with cross-functional teams-including cybersecurity, systems engineering, and operations support-to ensure system integrity and timely issue resolution

Contribute to continuous process improvement by identifying inefficiencies, documenting best practices, and providing recommendations for operational enhancements

Qualification

CSWF Certification (IAT Level I)CompTIA A+CompTIA Network+CompTIA Security+GIAC Security Essentials (GSEC)System operationsError diagnosisOperational workflowsMicrosoft SuiteDeadline managementCross-functional teamwork

Required

High School Diploma, Vocational School Diploma, or GED equivalent

Four (4) years of hands-on experience performing: Execution and monitoring of scheduled routines and automated jobs, System operations and error diagnosis, Troubleshooting machine stoppage or errors that fall outside standard procedures, Exercising authority to deviate from standard steps when required and escalating unresolved or critical issues

CSWF Certification (IAT Level I): CompTIA A+, CompTIA Network+, CompTIA Security+, GIAC Security Essentials (GSEC)

Strong understanding of operational workflows, system health monitoring, and error escalation protocols

Ability to work effectively remotely in cross-functional teams

Ability to meet deadlines and produce quality work

Proficient in Microsoft Suite software including Outlook, Word, Excel, SharePoint, and PowerPoint

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance