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IBC Bank · 14 hours ago

Online Customer Service Representative

San Antonio, TX

Full-time

Onsite

Entry Level

1+ years exp

IBC Bank is a customer-centric organization dedicated to the growth and success of its employees and communities. They are currently seeking an Online Customer Service Representative responsible for guiding users through the Online Banking application, troubleshooting errors, and answering bank-related inquiries. The role also involves identifying suspicious activity and maintaining confidentiality of bank records.

BankingFinancial ServicesInsuranceMortgageVenture Capital

Responsibilities

Provide service and support to advance on-line questions

Process customer inquiries utilizing bank resources

Assist calls with one call resolution

Refer new or additional services as needed

Process customer inquiries utilizing bank resources

Assist calls with one call resolution

Analyze suspicious activity and takes appropriate steps to protect the customer and the bank

Refer new or additional services as needed

Review the customer requests and submit appropriate documentation to fulfill the request

Maintain confidentiality of bank records and documents

Meet quality and performance standards

Utilize technical skill to troubleshoot online issues

Process Online disputes

On the Job training as assigned

Other duties as assigned

Qualification

Customer service skillsTechnical troubleshootingMobile OS knowledgeInternet browser proficiencyBilingual (English/Spanish)Oral communicationWritten communicationCritical ThinkingEmpathyAdaptabilityFlexibility