Cornell Pump Company, LLC ยท 3 hours ago
Technical Support Engineer
Nashville, TN
Full-time
Hybrid
New Grad, Entry LevelCornell Pump Company, LLC is a leading provider of SCADA and utility monitoring solutions. They are seeking a Technical Support Engineer to provide phone-based technical support to distributors and customers, assisting with equipment installation, troubleshooting, and system setup.
Machinery ManufacturingManufacturing
Responsibilities
Provide phone-based support for customers and distributors who are either installing units or troubleshooting problems in the field
Build basic Customer and Remote Terminal Unit installations on the High Tide Cloud-based SCADA system
Take input from customers and configure users' websites
Conduct satisfaction interviews with existing customers
Update tracking matrices & company-wide software-based applications for organizational purposes
Other duties as assigned
Qualification
Required
Adequate computer skills (Google Apps, MS Excel, Trello, Slack)
Customer-first attitude
Positive and professional demeanor
Good communication skills
Organized note taking and record keeping
Teachable attitude: willingness to learn
Good math skills and comfortable with hexadecimal and binary number conversions
Experience with electrical and electronic basics
Able to understand voltage, current readings and resistance measurements
Ability to manage simultaneous projects & tasks is a must
Possess all Level 1 skills outlined on the Skill Training Matrix
Associates degree in electronics or programming or equivalent experience
Benefits
10 paid holidays and PTO
401K Plan - Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting
Two medical plans: a PPO and an HDHP with an HSA
Dental/Vision coverage
Pet Insurance
Company-paid Employee Assistance Program (EAP)
Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability
Additional Voluntary Life Insurance & AD&D
Supplemental health insurance: hospital, accident, and critical illness insurance
Employee Rewards and Recognition Program
Company
Cornell Pump Company, LLC
EFFICIENT BY DESIGN since 1946: The story of Cornell starts in 1946 when five people working at Pacific Pump Company decided to head out on their own.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
R
Robert Ray
President
Company data provided by crunchbase