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Cornell Pump Company, LLC · 2 hours ago

Technical Support Engineer

Nashville, TN

Full-time

Hybrid

New Grad, Entry Level

Cornell Pump Company, LLC is a leading provider of SCADA and utility monitoring solutions. They are seeking a Technical Support Engineer to provide phone-based technical support to distributors and customers, assisting with equipment installation, troubleshooting, and system setup.

Machinery ManufacturingManufacturing

Culture & Values

Responsibilities

Provide phone-based support for customers and distributors who are either installing units or troubleshooting problems in the field

Build basic Customer and Remote Terminal Unit installations on the High Tide Cloud-based SCADA system

Take input from customers and configure users' websites

Conduct satisfaction interviews with existing customers

Update tracking matrices & company-wide software-based applications for organizational purposes

Other duties as assigned

Qualification

Cloud-based SCADAElectrical basicsGoogle AppsMS ExcelOrganized note takingTeachable attitudeMath skillsCommunicationCustomer-first attitude

Required

Adequate computer skills (Google Apps, MS Excel, Trello, Slack)

Customer-first attitude

Positive and professional demeanor

Good communication skills

Organized note taking and record keeping

Teachable attitude: willingness to learn

Good math skills and comfortable with hexadecimal and binary number conversions

Experience with electrical and electronic basics

Able to understand voltage, current readings and resistance measurements

Ability to manage simultaneous projects & tasks is a must

Possess all Level 1 skills outlined on the Skill Training Matrix

Associates degree in electronics or programming or equivalent experience

Benefits

10 paid holidays and PTO

401K Plan - Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting

Two medical plans: a PPO and an HDHP with an HSA

Dental/Vision coverage

Pet Insurance

Company-paid Employee Assistance Program (EAP)

Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability

Additional Voluntary Life Insurance & AD&D

Supplemental health insurance: hospital, accident, and critical illness insurance

Employee Rewards and Recognition Program

Company

Cornell Pump Company, LLC

EFFICIENT BY DESIGN since 1946: The story of Cornell starts in 1946 when five people working at Pacific Pump Company decided to head out on their own.

Founded in 1946

Clackamas, Oregon, USA

201-500 employees

http://www.cornellpump.com/

Funding

Current Stage

Growth Stage

Leadership Team

Robert Ray

President

Company data provided by crunchbase