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Citizens Energy Group · 2 hours ago

Customer Support Associate

US-IN-Indianapolis

Full-time, Part-time

Onsite

New Grad, Entry Level

$18.78/hr - $18.78/hr

Citizens Energy Group is seeking Customer Support Associates for their contact center. The role involves handling customer inquiries through various channels and processing information related to service orders and inquiries.

EnergyWaste ManagementWater

Culture & Values

Responsibilities

Manage account inquiries and requests such as budget enrollments, co-applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates

Create work orders for the services needed such as move-in, move-out, bill paid turn-ons, and other service order types

Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations

Handle service inquiries such as backflow, service restorations, water availability, meter relocations, and cold weather inquiries

Communicate with other areas such as billing and dispatch to make corrections, etc

Including, but not limited to Operator, clerical/back office work, assist with training, floor walking, mentoring, etc

Perform other duties as assigned

Qualification

Customer Service experienceMicrosoft Office proficiencyData entry skillsAnalytical abilitiesVerbal communicationWritten communicationProblem solvingTeamwork