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Swissport · 1 hour ago

HQA Regional Training and Service Manager, Fleet

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$135K/yr - $135K/yr

3+ years exp

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The GSE Regional Training and Service Manager is responsible for driving technician capability, standardizing service performance, and leading training strategies across multiple Swissport stations.

AerospaceAir TransportationService Industry

Responsibilities

Develop, document, and deliver GSE-specific training curricula covering diagnostics, repairs, preventive maintenance, and safety standards

Create technical SOPs, instructional videos, training materials, and evaluation tools for technician development

Lead in-person and virtual training sessions for Swissport technicians, regional trainers, and station leaders

Identify skill gaps across regions and design tailored upskilling programs to address them

Certify new hires and assess existing technicians to ensure readiness and proficiency

Support deployment and training of new technologies and diagnostic tools (e.g., electric GSE, Maximo upgrades, etc.)

Serve as a senior technical escalation point for complex mechanical, electrical, and hydraulic GSE issues across the region

Collaborate with station GSE managers to ensure consistent application of maintenance programs and safety standards

Conduct station audits to verify quality of repairs, training compliance, and GSE reliability

Deploy to high-impact locations to stabilize performance, onboard technicians, and support station launches or transitions

Assist in root cause analysis and incident reviews involving GSE performance failures or safety events

Supervise and mentor traveling service technicians and regional trainers

Partner with GSE Regional Managers, Line of Business Leaders, and HR to align workforce development with business needs

Report on training KPIs, technician progress, GSE uptime, and curriculum completion rates

Champion Swissport’s commitment to safety, people development, and professional service across all regions

Qualification

GSE maintenance experienceTechnical training developmentLeadership experienceMaximo familiarityMobile diagnostics toolsTroubleshooting skillsCoaching experienceCommunication skills