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Swissport · 12 hours ago

BOS Account Manager Passenger Services - TAP

Boston, MA

Full-time

Onsite

Senior Level

$26.50/hr - $26.50/hr

5+ years exp

Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services. The Account Manager Passenger Services is responsible for supervising daily operations, ensuring staff meet targets, and maintaining safety and quality standards.

AerospaceAir TransportationService Industry

Responsibilities

Supervise and control staff scheduling, reporting and absences

Control of daily staff payroll, hours, exceptions and overtime

Monitors personnel appearance and compliance during the operation

Maintains applicable safety and quality standards

Maintains, updates company's manuals and documentation

Enters daily hours into FSC

Is responsible for overall discipline, conduct performance and morale

Ensures that all assigned work is completed correctly, efficiently and in a timely manner

Conduct a full investigation for each irregularity and submits appropriate written reports

Captures and maintains Key Performance Indicators

Qualification

Airport operational experienceMS Office proficiencyLeadership experienceAEFSCSWPBilingual English/SpanishFlexible working scheduleCommunication skillsWork under pressure