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JPMorganChase · 2 weeks ago

Vice President, Payment Product Operations and Controls Lead

Columbus, OH

Full-time

Onsite

Mid, Senior Level

$123K/yr - $201K/yr

5+ years exp

JPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Vice President, Operations & Controls Lead, you will manage controls, customer experience, incident management, and operational efficiencies for payment services, collaborating with various teams to enhance product excellence and customer satisfaction.

Asset ManagementBankingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Collaborate with Product Manager, Legal, Risk, Controls, Compliance, Engineering, Design and Analytics partners to gain and share customer experience impacts and platform pain points

Synthesize customer impact resulting from production incidents into summaries that can be shared across the product team, providing updates as needed. This is intended to inform the product team (not a replacement for established Chase incident management processes)

Identify new and strengthen current risk and controls for the products working with Legal, Risk, Controls, and Compliance partners in preparation for audits

Monitor and share the Voice of the Customer. This includes reviewing complaints, surveys, and other feedback channels. This is a product perspective and does not replace other Chase processes for formal reporting

Develop an understanding of the Transfers, External Account, and QuickDeposits platform functionality and flows to connect issues, escalations, risks, and controls to the payment experience

Advocate for improved customer and product experience within the product team and across internal partners

Proactively identify emerging issues and collaborate with team to identify options/solutions

Qualification

Financial services experienceControl designEvaluationAuditRegulatory managementProduct management experienceRisk assessment processesCustomer advocacyTeam managementStrategic thinking

Required

5+ years of experience in financial services, digital, product management or operations

Knowledge and experience with control design and evaluation concepts, risk assessment processes, key risk indicator and other metrics development and the ability to assess the relevance of internal and external standards and procedures

Audit, control testing and external regulatory exam readiness and management experience

Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution

Passion for understanding the product and customer needs

Bachelor's Degree or equivalent work experience

Experience managing, inspiring, and motivating teams (direct and/or matrix), providing vision, creativity, presence, and credibility

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3471)

2024 (3469)

2023 (3395)

2022 (3594)

2021 (2515)

2020 (2495)