Apply on Employer Site

Business Control Systems, LP · 3 months ago

Technical Manager (TIS Solution Architect – Customer Care & Billing)

Gastonia, NC

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Business Control Systems, LP is seeking a highly motivated Technical Manager to join the USUI Program team. The role involves leading the delivery of Oracle Customer Care & Billing solutions for large-scale utilities in North America, focusing on aligning technology with complex business processes to enhance customer care and billing experiences.

Human ResourcesRecruitingStaffing Agency

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Lead end-to-end Oracle CC&B implementations including requirements gathering, solution design, testing, deployment, and ongoing support

Setup and configure CC&B modules such as Rates & Billing, Payments, Credit & Collections, Customer Management, and Metering/Device Management to meet specific business needs

Collaborate closely with stakeholders to translate business processes and goals into effective Oracle CC&B solutions

Design and implement integrations with third-party systems (e.g., AWM, GIS, Payments, ERP, Bill Presentment, MDM) using secure and efficient protocols

Provide leadership and mentoring to project teams; facilitate workshops and training sessions for stakeholders

Troubleshoot and resolve complex system issues, conduct root cause analysis, and recommend improvements

Develop and maintain high-quality project documentation in alignment with industry standards

Collaborate with cross-functional teams to deliver seamless and impactful implementations

Provide best practice guidance for Oracle CC&B adoption and ensure system alignment with business requirements

Lead design workshops and translate requirements into solutions that drive efficiency across customer care, billing, and collections

Qualification

Oracle CC&BSolution ArchitectureUtility Industry ProcessesIntegration MethodologiesLeadership ExperienceAnalytical SkillsStakeholder EngagementOracle Utilities CertificationsDigital Transformation ProjectsProblem-Solving SkillsCommunication Skills

Required

University degree or Technical Diploma in IT, Engineering, or related subject area

8+ years of Oracle CC&B experience as a Solution Architect or Senior Consultant, including multiple end-to-end implementations

Strong understanding of utility industry processes and their application to CC&B functionalities

Hands-on experience configuring and customizing CC&B modules

Knowledge of integration methodologies and experience working with third-party platforms

7+ years of leadership experience in solutioning and implementation with systems integrators

Proven ability to engage stakeholders, run workshops, manage expectations, and communicate effectively with both technical and non-technical audiences

Strong problem-solving and analytical skills, with a focus on system performance and client satisfaction

Preferred

Oracle Utilities certifications (e.g., CC&B, MDM)

Experience working on digital transformation projects within the utilities or public sector

Benefits

Career growth and professional development

Competitive benefits and pension plan

Generous time off

Company

Business Control Systems, LP

Whether you’re just starting out or have years of IT experience, BCS has a large network of clients who need your expertise today! We have spent the last 31 years providing IT and engineering professional services and business solutions to clients including Fortune 500 leaders and government agencies.

Founded in 1986

Addison, Texas, USA

51-200 employees