American Red Cross · 3 hours ago
Technical Support Specialist II
Henrietta, NY
Full-time
Onsite
Entry, Mid Level
$28.75/hr - $30/hr
2+ years expThe American Red Cross is seeking a Technical Support Specialist II who will be part of the world's largest humanitarian network. This role involves installing, troubleshooting, and repairing software and equipment while providing technical support to users and volunteers.
Health CareHumanitarianNon ProfitTraining
No H1B
Responsibilities
Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed
Review records and document reports of malfunctions, issues and maintenance as well as organizational, procedural, and workflow plans and methods
Review, analyze, and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization
Prepare metrics, activity and progress reports regarding projects, tasks, and operations
Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements
Provide training and guidance to other staff. Contribute expertise to projects
Qualification
Required
Bachelor's degree required. Information Systems, Computer Science, or related field preferred
Minimum 2 years of related experience or equivalent combination of education and related experience required
Effective verbal and written communication skills
Ability to apply technical expertise to resolve problems
Ability to effectively prioritize and execute tasks efficiently
Ability to work on a team
10-15% travel required
Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas
Benefits
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 9 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Company
American Red Cross
American Red Cross is a humanitarian organization whose purpose is to meet the immediate disaster-caused needs of people and communities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$43.31MKey Investors
Kia MotorsAvista foundationAmerican Water Charitable Foundation
2025-05-12Grant
2025-04-21Grant· $0.01M
2025-04-17Grant· $0.01M
Leadership Team
Gail McGovern
President & CEO
Mary J. Barneby
Regional CEO American Red Cross Greater New York
Recent News
Business Wire
2025-12-12
Company data provided by crunchbase