SSD Alarm ยท 2 weeks ago
Project Manager for Fire Alarm and Security - Sherman, TX
Sherman Branch - Sherman, TX 75092
Full-time
Onsite
Mid, Senior Level
$90K/yr - $105K/yr
5+ years expSSD Alarm is one of the largest and most respected providers of integrated security and fire solutions in the U.S. They are seeking a Project Manager to oversee projects, ensure quality control, and maintain customer satisfaction in the security systems industry.
Security & Investigations
Responsibilities
Follow all company policies and procedures and enforce those with others
Monitoring field schedules and technician progress throughout the day while working with coordinators to consider best routes to minimize windshield time
Communicate with customers by telephone, email and in person while utilizing good judgement when choosing the appropriate method of communication
Performing client site walks and surveys while collaborating with the sales team
Attend company training when required (may require travel)
Overseeing projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control
Improving productivity, quality and field installation standards
Selling and estimating of change orders and service contracts
Maintaining customer satisfaction by executing well thought-out and planned installation of systems
Demonstrate systems for clients and explain details such as the causes of false alarms
Building a technical team by recruiting, selecting, training, coaching, mentoring, counseling and disciplining while providing feedback and recommendations to management on their progress
Learning our products and services and keeping up-to-date with changes. Provide expert advice to management on technical issues
Providing feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
Establishing and maintaining lasting relationships with clients by providing excellent support and response times
Investigating and solving customers' problems, which may be complex or long-standing and have been passed on by service technicians
Meeting with other departments, branches and managers to discuss possible improvements to the department
Supporting the field staff and management with a sense of urgency
Inventory management and just in time part ordering
Provide client support after hours, holiday and weekends as needed
Perform other duties as assigned
Qualification
Required
Minimum of five years of industry experience
Education: Must have a high school diploma or GED equivalent
Ability to coach others
Diagnose errors or technical problems and determine proper solutions
Seasoned professional
Highly organized
Analyzing information/Problem solving
Develop long-term relationships with clients while maintaining a high level of customer satisfaction
Ability to handle client complaints or conflicts
Confident in facing confrontations
Develop positive and productive relationships with sales and field staff
Teamwork oriented
Support management
Results driven
Meticulous in detail
Excels in time management
Computer skills along with some networking skills
Proficient in Microsoft Outlook and Word
Make sound decisions in the absence of detailed instructions
Self-disciplined
Good writing skills
Ability to prioritize and multi-task in a fast-paced environment
Excellent verbal communication skills
Adaptability
Ability to learn new products, systems, programs and skills
Knowledge of NEC, Building/Construction
Reading and interpreting construction plans
Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access control
Good driving record
Balancing competing demands while staying ahead of deadlines
Traveling as needed
The ability to communicate effectively by phone, fax, email, in person and the ability to read, write, type, kneel, stoop, reach and use stairs
Pull and lift up to 80 pounds of weight and safely climb ladders while carrying 40 pounds
Must have the ability to respond quickly to sounds and dangerous situations
Requires the ability to move safely over uneven terrain or in confined spaces
Preferred
Relevant qualifications, such as certificates or diplomas are desired
Journeyman Fire Card, Texas Fire License, Reg 4
Certification, Nicet Certification, Notifier Experience, Lenel Experience
S2 Experience, SQL Database Administration, Alarm Agent Card
Benefits
401(k)
Medical, dental and vision insurance
Life insurance
Paid company holidays
Paid vacations
Company
SSD Alarm
SSD Alarm was founded in 1968 with the mission of providing advanced system solutions and superior customer service.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brandie Lujan
Chief Financial Officer
Company data provided by crunchbase