Jack & Jill · 10 hours ago
Customer Success Manager / Support Lead at Well-funded customer engagement platform
United States
Full-time
Remote
Mid Level
3+ years expJack & Jill is a well-funded customer engagement platform seeking a customer-facing professional to manage key relationships and support functions. The role focuses on resolving complex issues, driving user onboarding and training, and ensuring high customer satisfaction and retention.
Computer Software
Responsibilities
Own relationships with a book of customers or a support function
Resolve complex customer issues and act as a voice of the customer internally
Run onboarding, training, and education for new users or teams
Qualification
Required
3+ years in customer success, support, training, or education roles
Experience with ticketing/CS tools and structured processes
Strong written and verbal communication; calm under pressure
Company
Jack & Jill
Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase