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Hills Bank and Trust Company · 5 hours ago

Mortgage Lender

Iowa City,IA,US

Full-time

Onsite

Mid Level

Hills Bank and Trust Company is seeking a Mortgage Lender responsible for recruiting and interviewing applicants for real estate and home equity loan origination. The role involves cross-selling bank products, assisting customers with mortgage needs, and ensuring compliance with regulations and policies.

Financial ServicesReal EstateVenture Capital

Responsibilities

Responsible for recruiting and interviewing applicants for real estate and home equity loan origination, and cross-selling other bank products and services. This will include soliciting new business on a regular basis and expanding relationships with existing customers

Listen to customer requests and prescribe loan products to best meet their needs

Consistently provide a high level of customer service with a 'how can I help you' attitude

Utilize the banks CRM system to document sales calls, networking events, and referrals

Address customer and realtor complaints/concerns in a timely and appropriate manner

Provide friendly and helpful assistance as needed to mortgage loan processing staff during all stages of the loan process

Be knowledgeable of mortgage products, compliance, processing, underwriting, and closing requirements

Adhere to procedural guidelines for submitting complete, accurate, and timely loan applications, which are compliant with all rules and internal operational policies and procedures

Be cognizant of the mortgage department's profitability and make decisions to protect it

Maintain clear and open communication with the customer, external entities, and mortgage loan processing to assure a smooth transaction

Recommend marketing, product and rate suggestions to the Vice President of Mortgage Lending to improve the bank's market share, competitive position, and profitability as market conditions change

Attend and contribute to mortgage lender sales and marketing meetings

Responsible for maintaining your loan portfolio within the guidelines set by bank policy

Be actively involved in professional and community organizations as a representative of the bank

As part of the overall bank team, the lender will need to attend regular branch meetings and may be asked to support other areas and functions within the bank

Qualification

Mortgage products knowledgeCustomer service experienceSales experienceCRM system proficiencyCommunity knowledgeOutgoing personalityMulti-taskSelf-starterCommunication skills

Required

Four-year degree in business administration or equivalent work experience

Experience in customer service and sales

Must be a self-starter, accept responsibility, and have the ability to work independently

Must be able to work in a fast paced, high stress environment and respond appropriately to difficult situations

Must be outgoing and friendly

Knowledge of the community they will be lending in (Linn, Johnson, or Washington)

Must be willing to participate in community events and activities, which will often include evening and weekend hours

Satisfactory completion of regular compliance exams

This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment