TransPerfect Connect ยท 2 hours ago
Customer Service Representative
Tempe, AZ
Full-time
Onsite
Entry Level
1+ years expTransPerfect Connect is the world's leading provider of remote interpreting solutions. The Customer Service Representative is responsible for providing quality customer service for financial/banking customers, handling inquiries and ensuring the highest level of customer satisfaction.
Translation & Localization
Responsibilities
Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Answers the phone in a pleasant and professional manner
Document the resolution and follow up with the customer as needed
Maintains customer records by updating account information
Communicates effectively with other departments to resolve customer issues
Follow-up with the client on special cases presented by the customer to reach a solution
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Qualification
Required
Good mathematical skills
Excellent ability to multi-task using multiple screens and systems while communicating with customers
Excellent customer service, organizational, and communication skills
Must be a good decision maker with good time management and problem solving skills
Proven ability to handle financial calls and inquiries with empathy and professionalism
Must have good decision making and problem solving skills
High School Diploma or GED required. 18 years of age or older
Minimum of (1) year of financial customer service experience
Minimum of (1) year call center experience
Typing of 35 WPM required
Preferred
Microsoft Office, Outlook and Excel experience
Benefits
Award-winning benefits package
Medical/dental
401K
PTO
And much more!
Company
TransPerfect Connect
TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase