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Thrive Pet Healthcare · 4 hours ago

Veterinary Client Service Representative

Decatur, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Thrive Pet Healthcare is a collaborative specialty and emergency care practice seeking a Veterinary Client Service Representative to join their team. The role involves delivering exceptional customer service, managing appointment schedules, and ensuring accurate client and patient information while working in a supportive environment.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Professionally Greet clients and patients, deliver exceptional customer service, and ensure that all clients questions and concerns are answered in friendly, kind, and informative manner

Effectively communicate and collaborate with staff regarding patient care and client questions

Document all communications and conversations

Maintain communal areas such as lobby and exam rooms

Perform administrative intake duties

General administrative duties

Manage appointment schedule

Confirm upcoming appointments

Exhibit a positive attitude while being courteous, professional, and kind

Foster enthusiasm, collaboration, and respectful team culture

Promote a positive environment for learning by training new team members

Ensure each client interaction is handled with care and efficiency

Qualification

Veterinary customer serviceTeam leadershipMicrosoft OfficeCommunication skillsOrganizational skillsEmotional competenciesAttention to detailAdaptability

Required

High school diploma

Fluent in English (Reading, Writing and Oral)

Working knowledge of Microsoft Office, Windows platform, and email

Experience in team scheduling

2-4 years of veterinary customer service experience

Highly evolved written/communication skills

Exceptionally organized with attention to detail

Ability to adapt and work well in a busy environment

Ability to lead a team of client service representatives

Ensure all client and patient information is accurate, schedule appointments, and obtain appropriate signatures

Document all client correspondence

Extract and send requested information from the medical record when requested

Help create accurate, timely medical records by verifying charges, scanning paperwork, attaching medical records

Support service departments in various administrative needs including scanning, faxes, entering patient weights, contacting clients for paperwork and deposits

Accurately process clients' payments including cash, credit, check, scratch pay and Care Credit

Must be able to be comfortable around all types of animals-primarily cats and dogs

Able to lift up to 30lbs without assistance

Preferred

Experience in a specialty and/or emergency setting

Benefits

Competitive pay

401(k) with employer match

Mental health resources, including 24/7 access to Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Employer-sponsored childcare and elder care

Personalized care for every family-forming journey

Discretionary funds and FREE CE courses

Pet perks and veterinary service discounts

Student loan management tools and assistance

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)