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Amazon · 3 hours ago

Data Center Technician, DCC Communities

Canton, Mississippi, USA

Full-time

Onsite

Entry Level

1+ years exp

Amazon Data Services, Inc. is seeking a Data Center Technician to join their AWS team, responsible for maintaining global cloud infrastructure. The role involves performing hardware repairs, troubleshooting network issues, and supporting data center operations 24/7 while collaborating with various stakeholders.

Artificial Intelligence (AI)DeliveryE-CommerceRetail

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to train and onboard new team members

Qualification

Computer hardware troubleshootingData center experienceNetwork design understandingTicketing system managementTechnical certificationWork prioritizationEffective communicationOrganizational skillsProblem-solving

Required

high school diploma or equivalent

Ability to work on a flexible schedule including days, nights, and/or weekends

1+ years of computer/server hardware troubleshooting or related IT experience

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

You will be required to work shift work that will include days/nights/weekends/holidays

You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided

Preferred

Experience in data center

Experience managing work and priorities through a ticketing system

An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)

Understanding of network design, protocols and layer 1/2 troubleshooting