Sensys Gatso USA, Inc. · 3 weeks ago
Call Center Representative - Bilingual English-Spanish
Marion, IA, US
Full-time
Onsite
Entry Level
$17/hr - $23/hr
1+ years expSensys Gatso USA, part of the Sensys Gatso Group in Sweden, is celebrating our 61st year in photo enforcement. The Call Center Representative will deliver a differentiated customer service experience for U.S. clients by communicating effectively and professionally across various channels to resolve customer inquiries and issues.
Information Technology & Services
Responsibilities
Have the understanding that every task is important to our existing client relationships and serve as the foundation for future opportunities
Collaborate cross-functionally with other employees and departments as needed to identify and improve our road safety programs and offering
Handle a large volume of inbound and outbound calls, chats, and emails in a timely manner
Follow communication scripts, client policies and procedures, account statuses
Identify customer needs, provide relevant information, demonstrate empathy and professionalism
Maintain ownership of calls throughout the lifecycle of a callers request, including follow up or escalation when requested or necessary
Accurately summarize the nature of each call and pertinent facts about unsatisfied customers
Identify opportunities to improve customer experiences and call outcomes
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Attend training sessions and practice independent learning to build and continuously sharpen your skills and knowledge in conflict resolution, client policies and procedures, phone system usage, and account databases
Happily assist fellow employees with communication skills and job knowledge, including training, shadowing, role playing, and professional feedback
Qualification
Required
1 – 3 years experience in a call center or customer-support role
Strong active-listening and verbal communication skills
Capacity to understand the customer perspective while providing services
Ability to multitask and manage time effectively
REQUIRED BILINGUAL: English and Spanish
Preferred
GoTo Contact Center experience
Benefits
Competitive salary
401k with employer match
Holidays and paid time off
Medical, dental, and vision plans
Company
Sensys Gatso USA, Inc.
Sensys Gatso USA, Inc. is the US Division of Sensys Gatso Group, based in Europe. Our company based in Beverly, Massachusetts, United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase