Coastal1 Credit Union · 5 hours ago
Loan Servicing Manager
Main Office., Pawtucket, RI, US
Full-time
Onsite
Senior Level
$55K/yr - $89K/yr
5+ years expCoastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. This role will be responsible for assisting the AVP/Loan Servicing in the efficient daily operations of the Loan Servicing Department.
CreditCredit CardsFinancial ServicesWealth Management
Responsibilities
Monitor all staff and operational processes, including the upload of commercial, mortgage, and retail loans from their respective origination systems to the Credit Union’s core platform
Oversee the recording and release of liens on motor vehicles, real estate, and all other collateral; insurance tracking; escrow account management; force-placed insurance; credit insurance claims; quality control reviews; investor reporting and review; paid-loan package processing; loan and construction disbursements; and all related account maintenance
Manage servicing staff to ensure consistent coverage at all times, coordinating workflow, training, and other staffing needs as required to support efficient operations
Ensure that data upload from each loan origination system is consistently accurate and collaborate with all applicable vendors to maintain reliable system functionality
Monitor all commercial, mortgage, and retail loan products to ensure they continue to function properly within the core data processing system
Work directly with the AVP Loan Servicing and the IT Department to ensure accurate and comprehensive testing of all applicable enhancements and system upgrades related to the loan servicing functions of commercial, mortgage, and retail loan products
Monitor daily, weekly, monthly, and quarterly reports to ensure the accuracy of account maintenance and overall system functionality
Oversee the daily and monthly reporting and remittance processes for secondary market investors to ensure accuracy and timely delivery
Work with the AVP Loan Servicing and the Compliance Department to ensure all compliance-related loan servicing duties are being performed in accordance with state and federal regulations, and provide staff with clear, up-to-date procedures to support ongoing adherence
Work together with internal & external members to ensure all commercial, mortgage, and retail loan accounts are properly serviced, and member requests are managed promptly, accurately, and professionally
Encourage on-going staff development by coaching and motivating team members through regular monthly one-on-one meetings
Strengthen cross-training efforts to ensure consistent coverage and maintain operational continuity during personnel shortages
Work with the AVP Loan Servicing to prepare and administer annual performance reviews, ensuring evaluations are thorough, consistent, and aligned with departmental goals
Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy (BSA) and related procedures, Member Identification Program, and Office of Foreign Assets Control screening and record keeping requirements
Perform other administrator duties as required
Qualification
Required
Associates degree required
Minimum of 5 years' experience in a credit union/banking environment
Minimum of 2 years management experience
Demonstrated leadership skills and the ability to motivate staff and foster a team atmosphere and positive attitude within the department
Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills
Excellent written, verbal and telephone communication skills
Must be able to work under pressure and have the ability to meet deadlines
PC Proficiency to include Microsoft Office and assorted banking software
Ability to maintain a positive and upbeat Credit Union image
Ability to handle confidential information securely
Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions
Ability to work independently and as a team member
Preferred
Four-year degree from a college or university preferred
Bi-lingual helpful
Benefits
Medical, dental and vision for you and your dependents
Paid time off to promote work/life balance
On-site fitness center
401(k) with a company match
Employee homebuyer assistance
Plus much more!
Company
Coastal1 Credit Union
Coastal1 Credit Union offers loans, checking, saving accounts, credit cards, mortgage, home equity, and wealth management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Kolarik
Chief Information Officer
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