TrueCar, Inc. · 2 hours ago
Account Manager- Field-Based - SoCAL - San Diego
California, United States
Full-time
Hybrid
Mid Level
$110K/yr - $120K/yrTrueCar is a leading automotive digital marketplace focused on making car buying and selling easy, transparent, and efficient. The Account Manager is responsible for managing dealer accounts, ensuring consistent revenue, and fostering strong relationships while upselling TrueCar products and features.
AutomotiveMobile AppsPublic Transportation
Responsibilities
Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers
Advocate for dealer success to reduce churn and problem-solve issues
Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business
Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting
Work collaboratively with BDMs, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues
Establish and maintain strong relationships with dealer senior leaders and decision-makers
Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Dealer Operations teams, to assure approval and success. Support and lead the resolution of challenges where required
Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management
In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products
Support a team environment with strong morale and positive energy, anchored on sales goals
Report and record all sales and service activity notes within Salesforce and communicate properly with applicable team members
Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement
Support in the management of accounts receivable for assigned accounts
Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
Develop trusting relationships and open communication, accepting feedback (up and down)
Qualification
Required
Demonstrated success in relationship management in the automotive industry
Experience in digital media advertising
Tech-savvy with the ability to understand, interpret, and present data with a consultative approach
The ability to grasp new concepts quickly, with an open mind for change, and a willingness to solve problems
Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
Proven track record of excellent client service
Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips over 50% of the time
Experience with Salesforce or other Customer Relationship Management tools
Expertise in interfacing with client contacts at various levels
Demonstrated ability to effectively present information, including complex technical content, and respond to client requirements/requests
Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
Ability to represent the company within an assigned book of business
Ability to utilize state-of-the-art office software and learn new software
High integrity, self-starter, strong work ethic, with a high level of energy
Benefits
100% employer-paid health, vision, and dental premiums
A 401(k) plan with company contributions
A wellness reimbursement account
Learning & development reimbursement opportunities
Flexible PTO for exempt TrueCar Crew Members
A generous PTO accrual policy for non-exempt TrueCar Crew Members
14 company-paid holidays
2 floating holidays
Company
TrueCar, Inc.
At TrueCar, we’re all drivers.
Founded in 2005
201-500 employees
H1B Sponsorship
TrueCar, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (9)
2022 (18)
2021 (14)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$340.36MKey Investors
AutoNationVulcan CapitalUSAA
2025-10-15Acquired
2022-11-15Post Ipo Equity
2014-05-16IPO
Leadership Team
Mike Darrow
CEO and President
Jill Angel
Chief Operating Officer
Recent News
2025-12-24
Venture Capital
2025-12-24
AIM Group
2025-12-24
Company data provided by crunchbase