State of Georgia · 5 hours ago
Part-Time Virtual Customer Service Rep.
United States
Part-time
Remote
New Grad, Entry Level
$20/hr - $20/hr
0+ years expThe State of Georgia is seeking a Part-Time Virtual Customer Service Rep to assist customers calling into the Secretary of State Call Center. This role involves providing exceptional customer service, answering inquiries, and supporting the resolution of customer issues efficiently and accurately.
Government Administration
Responsibilities
Serve as the primary point of contact for inbound calls to the Secretary of State Call Center
Deliver friendly, professional, and knowledgeable customer service, ensuring all inquiries are addressed clearly and promptly
Stay up to date on all Secretary of State (SOS) policies, procedures, and division-specific information to provide accurate guidance to customers
Utilize approved resources and tools to enhance customer service and resolve issues effectively
Meet established performance goals and metrics related to call volume, quality, and customer satisfaction
Identify and report recurring technical or administrative issues to the appropriate team or department
Accurately document customer interactions and update records as necessary
Perform other related duties as assigned
Qualification
Required
At least 3 months of experience in a call center environment
High school diploma or equivalent
Strong understanding of customer service principles and processes
Ability to manage a high volume of calls from a diverse public
Excellent listening skills to identify customer issues and provide accurate information
Familiarity with relevant laws, regulations, and policies, with the ability to apply them effectively
Ability to maintain detailed logs and records of customer interactions
Strong organizational skills and ability to multitask in a fast-paced environment
Clear and effective verbal and written communication skills
Ability to research and access the correct information to assist customers
Proficiency with databases and telephone systems to handle high call volumes
Basic computer skills and comfort using electronic systems for daily tasks
Ability to communicate clearly and effectively with both customers and internal teams
Preferred
Previous customer service experience in a high-volume setting
Company
State of Georgia
State of Georgia is the Government Administration of Georgia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Kemp
Governor
Recent News
2025-09-17
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