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Thermo Fisher Scientific · 10 hours ago

Manager Investigator Site Services

Highland Heights, KY

Full-time

Onsite

Mid, Senior Level

5+ years exp

Thermo Fisher Scientific is a global leader in serving science, enabling customers to improve health outcomes. The role involves managing a large team, overseeing daily operations for the investigator sites, and ensuring high levels of support and service to both external site coordinators and internal departments.

BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine

No H1B

Responsibilities

Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations

Approves courses of action on salary administration, hiring, corrective action, and terminations

Reviews and approves time records, expense reports, requests for leave, and overtime

Manages the appropriate staffing levels to meet business and client needs

Manages the day-to-day activities of the department to ensure all issues are resolved in a timely manner

Serves as subject matter expert for the software used within the department

Ensures all aspects of site deliverables meet client needs (kits, manuals, instruction sheets, etc.)

Manages department processes, training and SOPs to improve service and efficiency within the department

Assesses and implements new training for new hires and/or process changes

Contributes to the development of user requirements for improving and enhancing services

Actively assists during sponsor audits and supports audit readiness

Supports the team leads and acts as a backup to for the management team

Qualification

Management skillsLeadership experienceProject managementAnalytical skillsCommunication skillsProblem resolutionInterpersonal skillsAttention to detailOrganizational skills

Required

Must be legally authorized to work in the United States without sponsorship

Must be able to pass a comprehensive background check, which includes a drug screening

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)

1+ year of leadership responsibility

Firm management skills and business acumen

Strong attention to detail

Strong organizational, judgment, analytical, decision-making and interpersonal skills to manage complex projects in parallel and manage rapidly changing priorities

Effective at influencing, negotiation and problem resolution

Strong verbal communication skills

Ability to be professional, including communicating with and consulting external clients

Ability to utilize proper channels of communications to voice concerns and suggestions

Ability to maintain confidentiality of client protocols and study data

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner

Able to work upright and stationary for typical working hours

Ability to use and learn standard office equipment and technology with proficiency

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities