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C2 Global Professional Services, LLC · 2 hours ago

Customer Solutions Representative (RESEA)

Austin, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

C2 Global Professional Services, LLC is an industry leader providing innovative workforce and career services. The Customer Solutions Representative (CSR) is responsible for building relationships with customers to access workforce services and expedite employment through the RESEA Program.

Management Consulting

Responsibilities

Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position

Review and identify job opportunities for customers and provide referrals to qualified candidates

Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire

Develop constructive and cooperative working relationships with internal team members, the public and external partners

Actively seeks ways to improve workforce services to meet labor market needs

Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers

Performs other duties as assigned and fulfills responsibilities as required

Qualification

Workforce development knowledgeCustomer service skillsBilingual in EnglishSpanishProblem-solving skillsInterpersonal skillsMulti-tasking abilityOrganizational skillsCritical thinking skillsRelationship building

Required

High school diploma or GED

Valid driver's license and proof of insurance with good driving record

Exceptional customer service and interpersonal skills

Able to work with diverse customers with unique needs and communication styles

Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others

Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented

Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers

Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public