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Sunshine Ace Hardware · 10 hours ago

INTERNAL CANDIDATES ONLY - Lead Cashier, FT (Ave Maria)

Immokalee, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sunshine Ace Hardware is a family-owned business that has been providing career opportunities since 1958. They are seeking a Lead Cashier who will provide exceptional customer service, oversee front-end activities, and train new cashiers while maintaining a customer-focused culture.

HardwareRetailSales

No H1B

Responsibilities

Provide legendary customer service to every customer, every time

Performs all functions of the cashier role

Assists with overseeing all front-end activities which includes monitoring cash accountability, reconciling the shift and assisting with schedules

Assists in motivating and coaching cashiers

Trains and develops cashiers on customer service best practices

Oversees front-end maintenance (i.e. cleaning, merchandising, completing cashier checklist, supply replenishment, etc.)

Assists with cashier meetings and provides training and development of new cashiers

Responds to customer complaints, resolves and follows up or involves management

Answers incoming telephone calls and assists customers while following company's guidelines

Promotes the Ace Rewards Program and provides the necessary training; monitors the program's success rate and new enrollments

Assists in providing safety and security including theft, robbery and loss prevention training and awareness

Serve as a role model to teach and share knowledge with other cashiers and sales associates

Qualification

Customer serviceCash register (POS system)Retail cashier experienceTeamworkMultitaskingInterpersonal skillsCommunication skills

Required

Minimum of 2 years of retail cashier experience in a similar or closely related position

Proven exceptional customer service skills & the ability to help maintain a customer focused culture

Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment

Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives

Solid interpersonal/communication skills

Ability to provide and accept balanced feedback

Ability to multitask and meet deadlines

Must be able to stand for long periods of time

Must be able to reach, grasp, bend, climb, stoop frequently

Must be able to frequently lift loads up to 40 lbs. unassisted and able to push and pull carts with products over 40 pounds with assistance