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Jedox · 11 hours ago

Customer Success Manager (m/f/d)

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Jedox is a global leader in Enterprise Performance Management (EPM) focused on transforming planning into data-driven decision-making. The Customer Success Manager will engage with clients to ensure satisfaction and drive the adoption and growth of Jedox solutions across their organizations.

AnalyticsCloud ComputingEnterprise SoftwareSaaSSoftware

Hiring Manager

Hannah Kalus

Responsibilities

Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion

Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value-focused engagement

Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap

Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities

Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization

Identify and advance cross-sell and upsell opportunities, partnering closely with Sales to support account growth and multi-solution adoption

Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization

Coordinate cross-functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience

Qualification

Customer Success ManagementSaaS SolutionsStakeholder ManagementFP&A ProcessesProject ManagementChange ManagementCommunication SkillsStorytelling Skills

Required

5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization

Proven ability to drive retention, expansion, and strong adoption of SaaS solutions

Able to understand modeling, planning, and forecasting concepts and translate them into clear business value

Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions

Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders

Excellent communication and stakeholder management skills with strong executive presence

Comfortable working cross-functionally with Sales, Product, Support, and Services

Customer-first, proactive, and solution-oriented, with strong project and change-management capabilities

A degree in Business, Economics, Computer Science, or a related field