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Price Chopper Supermarkets-Market 32 · 7 hours ago

Bench Customer Svc Team Leader

Pittsfield, MA

Full-time

Onsite

Mid Level

3+ years exp

Price Chopper Supermarkets-Market 32 is seeking a Bench Customer Svc Team Leader to ensure fast, friendly, and efficient customer service on the Front End and Customer Service areas of the store. This role involves overseeing operations, ensuring adherence to policies, and assisting with budgeting and financial goals.

Food and BeverageGrocery

Responsibilities

Ensure each associate provides the highest level of fast, friendly, and efficient customer service, according to 5S standards, at all times

Ensure each associate asks each customer for an AdvantEdge Card

Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction

Ensure each associate is aware of shrink-related items and how to control

Maintain a neat, clean and organized workstation, according to 5S standards, at all times

Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service

Responsible for providing a safe environment for associates and customers at all times

Ensure that all Front End, Customer Service, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling of these areas

Ensure policy and procedures are followed in regards to systems (i.e. FDS, X-CPS)

Ensure that all Front End associates are following company dress code

Ensure that all cash and other asset controls and procedures are followed

Ensure that each Front End associate is properly trained and maintains proper training evaluation

Buddy training summary, CBT scores, evaluations, coaching and counseling

Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through

Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses

Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income

Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms

Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards

Ensure that associates adhere to Front End and Office mission statements at all times

Ensure that all company programs are implemented and communicated to all Front End associates

Acts as the first level of support to the Customer Service area for problem determination

Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store

Perform other related duties as assigned by management and adhere to all company policies and procedures