NEOGOV · 7 hours ago
Lead Usher - Part-Time, Non-Benefited
Mesa, AZ
Full-time, Part-time
Onsite
Entry Level
$16.76/hr - $23.72/hr
1+ years expNEOGOV is associated with the City of Mesa, and they are seeking a Lead Usher to provide administrative support and supervise volunteer ushers at the Mesa Arts Center. The role involves ensuring a smooth patron experience during events, coordinating with staff, and managing customer relations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform administrative and customer relations work for the Mesa Arts Center (MAC) by providing administrative support, and supervising volunteer ushers and assisting with all aspects of patronage during an event and/or performance
Overseeing events and/or performances
Conducting pre-show briefings with ushers
Facilitating a smooth and efficient flow of patrons entering and exiting the theater
Arranging accommodations for individuals and groups with special needs
Resolving customer complaints relating to seating, ticketing, and related areas
Reporting safety incidents
Coordinating house opening with backstage management
Serving as event supervisor or acting as an on-duty manager during some events
Creating trainings for both staff and volunteers
Scheduling, administering, and tracking trainings for staff and volunteers
Coordinating staff for live performances
Relieving the supervisor of routine administrative work
Proofreading, editing, and processing word documents
Maintaining an accurate records filing or database system to easily retrieve and access information and documents
Communicating information to the Front of House team related to departmental policies and procedures
Maintaining inventories and requisitioning office supplies
Committed to teamwork
Demonstrating the willingness to assume ownership in completion of assigned tasks
Qualification
Required
Any combination of training, education, and experience equivalent to graduation from high school or GED
Good (1 - 3 years) customer service experience that includes solving customer problems
Preferred
One-year previous theater and/or event supervision experience
One-year experience working with volunteers
One-year working in a team environment
Bilingual speaking skills (English/Spanish)
First Aid Certification
Cardiopulmonary Resuscitation (CPR) Certification
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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