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BoF Careers · 4 hours ago

Ugg Sales Lead w/ Keys, UGG

Concord, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

UGG, a division of Deckers Brands, is dedicated to transforming customer experiences through its passion for the brand. The Sales Lead with Keys is responsible for creating personalized shopping experiences, ensuring exceptional customer service, and maintaining a positive team environment to achieve business goals.

Marketing & Advertising

Responsibilities

Create personalized shopping experiences for customers that drive brand loyalty

Understand and model the Service Training Program to greet customers promptly and courteously

Ensure all customer questions are addressed accurately before they leave

Provide exceptional service from start to finish, including communicating the return policy

Maintain and model a positive, cheerful attitude with customers and team members

Promote the store and brand image in all interactions, adhering to a dress code

Make yourself personally available to all customers for exceptional service in-store and via phone

Operate the cash register and handle money accurately

Check inventory daily and ensure products are stocked and available for customers

Merchandise product in accordance with Visual Merchandising standards

Maintain a clean and well-organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting

Practice safety-consciousness and respond to theft according to policies

Promote a positive work environment by recognizing outstanding performance from team members and maintaining respect in the workplace

Qualification

Customer serviceRetail experienceTeam buildingMicrosoft OfficeMulti-taskingCommunication skillsProblem solving

Required

High School Diploma

Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers

Highly motivated team player and self-starter

Excellent team building skills

Ability to multi-task in a fast-paced environment

Flexibility of schedule and hours to meet the needs of the business

Physical ability to stand for extended periods

Proficient in Microsoft Office suite of tools and applications

Valid driver's license