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Florence Bank · 1 hour ago

Senior Teller

Hadley, MA

Full-time

Onsite

Mid, Senior Level

$19.77/hr - $26.01/hr

2+ years exp

Florence Bank is an employer that provides extensive benefits and focuses on employee advancement. They are seeking a Full-Time Senior Teller to handle customer transactions, support the Teller Operations Manager, and ensure efficient operation of the teller line.

BankingCommunitiesFinancial ServicesInsuranceVenture Capital

Responsibilities

Consistently provides superior professional service to internal and external customers

Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance

Has a clear understanding of all policies; performs normal teller duties

Approves policy exceptions, overrides transactions, and responds to customer complaints

Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions

Assumes all responsibilities of the Teller Operations Manager in his/her/their absence

Creates awareness about bank products and services and refers customers to appropriate employees

Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits

Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures

Provides feedback to the Teller Operations Manager on a regular basis

Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000

Processes foreign currency purchases and sales

May perform customer service-related services

Provides support to all branches

Assumes additional responsibilities as requested