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Payment 1 Financial Group · 9 hours ago

Branch Manager

Tulsa, OK

Full-time

Onsite

Mid Level

$18/hr - $20/hr

Payment 1 Financial is a family-focused company known for friendly, reliable customer service in the financial sector. The Branch Manager will oversee daily operations at a Consumer Loan Office, ensuring excellent customer service, team productivity, and compliance with policies and regulations.

Financial Services

Responsibilities

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition

Work with customers to review credit and loan eligibility while processing and preparing loan applications

Make loan underwriting decisions to give the best options to our customers

Provide top-tier customer service, assisting customers with questions, concerns, and products

Ensure compliance with company policies and procedures, as well as industry regulations

Oversee account management and recovery processes while focusing on customer service to prevent loss and charge-off accounts, including collection calls

Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank

Ensure effective teamwork and communication to meet customer needs

Train new employees to help develop their skills and understanding of branch operations

Educate customers on all product offerings through the cycle of their financial transactions, including our tax services