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Silver State Schools Credit Union · 1 week ago

Senior Member Service Representative - Winterwood Branch

2256 S Nellis Blvd, Las Vegas, NV 89142, USA

Full-time

Onsite

Mid, Senior Level

$27.12/hr - $29.12/hr

3+ years exp

Silver State Schools Credit Union is dedicated to providing excellent member service and financial solutions. The Senior Member Service Representative is responsible for building relationships with members, assisting them in resolving account issues, and presenting credit union products that meet their financial needs.

BankingFinancial ServicesMobile Payments

Responsibilities

Professionally greets and interviews members and potential members to determine financial needs. Suggests and explains appropriate deposits, lending, and investment products

Contributes to the credit union's strategic focus on loan & member growth and member service

Ability to organize and prioritize work to ensure timely and accurate opening, processing, funding of all accounts (accounts and loans)

Processes and opens new accounts and additional services while meeting cross-sell performance standards

Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions

Responsible for accurately completing all Safe Deposit Box services

May Process a variety of financial transactions for members including issuing checks, processing deposits and withdrawals from accounts, filing insurance claims, issues certificates, drafts, and other negotiable instruments

Identify cross-sell opportunities to enhance relationship with member and provide enhanced services to members by maintaining expert level of knowledge of Credit Union features and benefits, products, and services. This position models a retail type sales and service environment

Take ownership of all member requests or complaints with minimal need to refer to another department within the Credit Union

Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective use of Credit Union's automated services

Analyze completed loan applications and supporting documentation submitted by the borrower. Analyzes the applicant's financial status, credit history, and collateral, when applicable, to determine feasibility of qualifying the requested loan

Provides counseling to applicants, members, and dealers regarding loan decisions and applicable policies and procedures. Ensures that the policies and procedures are adhered to within established guidelines. Acts as a liaison between members and dealers to generate quality loans that are within established guidelines

Responsible for accurately completing and reviewing all loan applications, gathering supporting documentation, analyzing applicant's financial status and credit worthiness, and valuing the collateral prior to submitting applications to Consumer Lending for a credit decision

Looks for ways to qualify the loan request by gathering additional information when needed, presenting counteroffers when applicable, and suggesting cross-sell opportunities to the borrower

Completes each applicable task, stipulation, or condition within lending platform as applicable

Ensures all executed documentation and packets (includes all forms for new accounts and loans) are complete, accurate and archived according to policy requirements and compliance regulations

Responsible for complete and accurate analysis and input of income verifications, title reports, and collateral appraisals, when needed

Describes and recommends suitable insurance products and ancillary products

Responsible for efficiently and accurately communicating all credit decisions to applicants in a timely manner

Outbound calling may be required for campaigns, promotions, and pre-approved offers

Explains the features and benefits of all credit union electronic services. Included but not limited to the following: (Debit Card, Mobile Banking, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit, and Payroll Deduction)

Assist with auditing (cash balancing, atm balancing, instant issue cards etc.)

Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines

Responsible for training Member Service Representatives (I's and II's) in all subject matter pertaining to the input of loan applications and new accounts, lending regulations and the credit union's lending policies, operating guidelines, or operating procedures

Responsible for training Member Service Representatives (I's and II's) on all SSSCU products and services

Assists with coaching, counseling, and mentoring of the Member Service Representatives (I's and II's) for member service, goal attainment and operational performance

Assists with auditing all new account and loan packets. This includes monitoring processes to ensure service levels are adhered to

Perform all required functions with accuracy, efficiency, dependability, and within the Credit Union's standard of conduct

May perform Assistant Manager and Branch Manager duties in their absence

Competent and confident in the sales environment

Cooperative and positive attitude toward members, potential members, and credit union team

Maintain a professional appearance and demeanor

Understand the importance of "first responders" tile in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard

Performs other duties as assigned

Qualification

Banking experienceCredit union knowledgeLoan processingSales skillsCustomer serviceTraining skillsProfessional demeanorTeam collaborationCommunication skillsProblem-solving