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Thredd · 9 hours ago

Senior Implementation Manager - Credit

Austin, Texas

Full-time

Hybrid

Senior Level

gps is a company focused on delivering customer-centric payment solutions, and they are seeking a Senior Implementation Manager to oversee client projects related to credit cards. The role involves managing the implementation process from requirements gathering to go-live, ensuring customer satisfaction and effective delivery of services.

Credit CardsCryptocurrencyDebit CardsFinTechFraud DetectionMobile PaymentsPaymentsPrepaid CardsTransaction ProcessingVirtual Currency

Responsibilities

Leading the design of creative, client-centric solutions through deep customer engagement and understanding of each unique set of client needs

Ensuring a smooth delivery of solutions from opportunity engagement, through the Implementation process and proactive support to clients through problem resolution and decision making

Building and maintaining a strong knowledge of the Thredd product suite

Supporting, coaching and developing existing team members

Training new team members

Working cross functionally, both internally and externally, to ensure customer implementations are delivered in a smooth and timely manner

Delivering timely and successful go live of Thredd client programmes, projects, migrations, and Internal initiatives

Leading customer conversations to determine requirements, their journey and approach, along with value adding factors, at all stages of their journey with Thredd

Providing an industry leading experience throughout the journey to becoming a project and implementation process

Providing advice and support to customers to maximise benefit realisation

Maintaining a flexible approach to the demands of the business, supporting the short, medium and long-term goals and strategy of the Implementations Organisation, Global Implementations and Operations Team and Thredd

Ensuring robust and user-friendly documentation is available

Managing projects to minimise/mitigate risks and issues, an early warning system for potential delays or non-delivery

Qualification

Credit experiencePayment industry experienceAPI protocols understandingMastercardVisa knowledgeProject management methodologiesProfessional interaction skillsCustomer outcomes focus

Required

Experience delivering credit card programmes

Understanding of various API protocols

Credit experience

Payment industry experience, with a detailed understanding of the authorisation clearing, and chargeback processes, as well as key interfaces and message types

Experience working with a scheme or a processor would be highly desirable

Strong knowledge of Mastercard and Visa scheme rules and processes

Experience implementing and managing pre-paid and/or credit programmes

Knowledge of various project/programme management methodologies

Strong focus on delivering customer outcomes and delivering a good customer experience

The ability to interact professionally at all seniority levels across internal and external partners