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Kahoot! · 3 hours ago

Sales Support Specialist, US

Austin, TX

Full-time

Hybrid

Entry, Mid Level

Kahoot! is a company on a mission to make learning awesome, and they are seeking a Sales Support Specialist to assist their sales team. The role involves responding to customer inquiries, processing orders, and ensuring smooth sales operations to enhance customer satisfaction.

GamificationGamingTraining

Work & Life Balance

Responsibilities

Handle priority support tickets from customers that qualify for premium support

Manage billing questions, review pending orders and specific customers requests in regards to their subscriptions

Providing troubleshooting assistance for customer orders, account statuses and relevant problems

Providing data and guides to help the sales team

Developing and monitoring performance indicators

Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features

Contact with customers will primarily occur via email, but video and phone support might be required

Collaborate with account managers, stay updated on product launches, and suggest sales process improvements

Qualification

Sales support experienceCustomer support systemsMS Office SuiteSales principles understandingCustomer service practicesEnergeticDrivenWorks well under pressureFluent in EnglishCustomer-first mindsetSelf-starter

Required

Proven work experience as a sales support specialist or sales support associate

Proficiency with MS Office Suite, particularly MS Excel

In-depth understanding of sales principles and customer service practices

Experience in handling customer complaints proactively

Fluent in English or native English speaking; excellent English writing skills

Has a customer-first mindset

Energetic, driven, open to change

Self-starter, troubleshooter, reliable and trustworthy

Works well under pressure and keeps their head cool when workload increases

Preferred

Experience with managing and using customer support systems such as Zendesk or Hubspot is not a requirement, but it is definitely a strength that we'd value