Hanger, Inc. · 11 hours ago
Patient Financial Counselor I
United States
Full-time
Remote
Entry Level
$17.75/hr - $21/hr
1+ years expHanger, Inc. is the world's premier provider of orthotic and prosthetic services and products. The Patient Financial Counselor will educate and assist patients with payment options and financial arrangements, verify insurance coverage, and manage patient accounts.
Health CareHospitalMedical Device
Responsibilities
Promote the values of Hanger
Communicate well with patients and insurance companies over the phone or fax
Coordinate patient care with clinics
Document and report payment information timely and accurately
Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
Educate patients about payment options and financial assistance
Negotiate and strategize patient payment arrangements
Update patient accounts and balances
Collect patient payments over the phone
Review and process patient and insurance company forms
Follow policy and procedures in regard to financial screening, arrangements and third-party demands
Qualification
Required
Typically requires less than 1 year of related experience
Medical field experience collecting payments
Call center experience
Customer service handling difficult conversations
High School or equivalent education
Strong organizational, analytical and problem solving skills
Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment
Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
General knowledge of HIPAA and other medical insurance regulations and terminology
Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
Knowledge of FDCPA
Proficient computer software; such as MS Word, Excel, and automated billing systems
Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc
Familiar with general medical terminology
Understanding of state, federal and regional collection and reimbursement laws
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, and be attentive to detail
Proficiency with basic math and accounting skills
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
Keep the patient at the center of everything that you do, building lifelong trust
Foster open collaboration and constructive dialogue with everyone around you
Continuously innovate new solutions, influencing and responding to change
Focus on superior outcomes, and calibrate work processes for outstanding results
Preferred
Experience in high volume medical office
Benefits
Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Company
Hanger, Inc.
Headquartered in Austin, Texas, Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) patient care services and products.
5001-10000 employees
H1B Sponsorship
Hanger, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-21Acquired
Leadership Team
Thomas Kiraly
Chief Financial Officer
Recent News
2025-10-10
Company data provided by crunchbase