VCA Animal Hospitals · 8 hours ago
Regional Operations Director - Minnesota
Minnesota, United States
Full-time
Hybrid
Director/Executive
$125K/yr - $140K/yrVCA Animal Hospitals is seeking a Regional Operations Director for the Heartland Group. In this leadership role, you will oversee operations, guide teams, and support an exceptional medical environment across your region, focusing on hospital success and patient care.
Health CareHospitalMedicalPetVeterinary
Hiring Manager
Elizabeth Ngo
Responsibilities
Client Service Management: Ensure VCA’s standards of quality medical practice and customer service are followed in all hospitals. Improve workflow and staff efficiency, review hospital hours and doctor appointment availability, create and maintain hospital environments dedicated to client/patient satisfaction, and handle non-medical client complaints
Operations Team Training: Develop strong relationships with Medical Directors and Hospital Managers. Inspire an “owner mentality” to implement programs that support the broad business strategy and hospital results and assist with the training of Medical Directors and Hospital Managers in customer service skills, business operations, and effective staff meetings
Human Resources: Cultivate a healthy culture and manage performance to foster staff morale, engagement, and retention, ensuring compliance with federal and state employment laws and regulations. Conduct performance reviews and terminations of Hospital Managers/Office Managers and Medical Directors. Support Hospital Managers to hire doctors for the region’s hospitals, train, educate, develop, and promote hospital management and paraprofessional staff
Hospital Production Management: Drive hospital revenue growth, evaluate service and product fees, audit hospital production for accuracy, implement price increases, and manage discount policies and invoice audits
Hospital Financial Management: Ensure VCA standards of cash control are followed, evaluate auditing and reporting methods, utilize hospital financial and quality care reports to drive performance, monitor expenditures and payroll, and review inventory and training staff on leveraging purchases
Marketing Management: Work with the local Marketing Manager to keep hospital marketing current, support VCA’s marketing events and programs, train hospital staff on new marketing initiatives, and review internal marketing strategies
Champion VCA Culture: Ensure VCA culture is embedded in hospitals, maintain a team atmosphere, and work closely with other field leadership team members to ensure operational consistency and best practices
Qualification
Required
Leadership experience in a multi-site operational business, preferably in healthcare or related industries
Strong financial acumen with proven experience managing P&L and driving revenue growth
Demonstrated success in building and leading high-performing teams
Exceptional interpersonal and communication skills, with the ability to engage and influence Medical Directors and other healthcare professionals
Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities under pressure
Preferred
Bachelor's degree highly preferred; MBA, DVM, or a degree in Healthcare or Hospital Management is a plus but not required
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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