Reliable Fire Equipment ยท 5 hours ago
Customer Success Representative
Alsip, IL
Full-time
Onsite
New Grad, Entry LevelReliable Fire & Security is seeking a passionate and technically savvy Customer Success Representative who is customer-centric and driven for service results. The role involves providing administrative support to the sales team, maintaining data integrity, responding to customer inquiries, and tracking sales opportunities to enhance customer experience.
First Aid
Responsibilities
Provide administrative support to Sales team and Sales & Marketing Management
Maintain overall integrity of the data in terms of capturing current business prospects
Enter and process quotes and customer inquiries into ERP system
Continuously learn our products and services to ensure the ability to provide quotes and pricing to customers
Respond to inquiries from potential customers for information about the capabilities of Reliable Fire & Security
Track sales opportunities and assign to Sales team
Prepare renewal quotes for house accounts for all Reliable Fire & Security services
Create reports required for VP of Sales
Other tasks and responsibilities may be assigned as required
Qualification
Required
Highly Organized, detail oriented and able to multi-task
Self-driven and proactive in nature
Excellent, communication, interpersonal skills
Familiar with project management principles
High computer literacy and ability to learn new software
The successful candidate must also possess an innate high-level customer service attitude and initiative
Has the ability to work with co-workers as part of a team mindset
Must be able to work with others, be flexible and able to work independently
Detail oriented, strong work ethic, motivation to achieve high producing standards
Proficient with Microsoft Office software products
Self-Disciplined to work with limited supervision
Benefits
Paid Vacation
Personal Days
8 paid holidays
Health Insurance
401K Program
Equipment Provided
Company
Reliable Fire Equipment
Reliable Fire & Security is the locally and nationally recognized leader in the fire safety and security industries.
Founded in 1955
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase