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Harte Hanks · 17 hours ago

Onsite Customer Service Representative (Luxury Resale Client)

Plano, TX

Full-time

Onsite

Entry Level

$15.50/hr - $15.50/hr

1+ years exp

Harte Hanks is a global leader in customer engagement, and they are seeking an Onsite Customer Service Representative to join their client service team for a luxury resale company. The role involves handling customer service inquiries with empathy, scheduling appointments, and guiding customers through troubleshooting processes.

AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing

Responsibilities

Handle client's customer service and product related inquiries with empathy and patience via email, outbound phone calls, chat, and SMS services

Schedule appointments and/or call backs for the Sales Team

Ask probing questions and use critical thinking to determine root cause of the customer need

Clearly document the caller’s inquiry, the troubleshooting steps taken, and the inquiry resolution/next steps

Compose professionally written chats, emails, inquiry notes, and follow proper escalation procedures

Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools and sites

Maintain our high standard of professionalism and conduct

Work closely with internal and external Consumer Customers

Qualification

Customer service skillsData entry skillsCall center experienceLuxury brandsListening skillsMulti-tasking abilityVerbalWindows Operating SystemWritten EnglishAttention to detail