Omnicell · 2 hours ago
Reconciliation Lead
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
$17/hr - $17/hr
1+ years expOmnicell is a company that provides reconciliation services to FDS Amplicare customers. The Lead Reconciliation Analyst is responsible for overseeing customer relationships, facilitating onboarding, and ensuring effective communication while providing analysis and support related to reconciliation data and trends.
Health CareHospitalMedical
Responsibilities
Own the customer relationship and communication during the onboarding process including welcome correspondence, follow-up training, assistance with completion of required documentation to establish third-party payer data transmittal
Communicate necessary customer actions, including deposit verifications, write-off approvals, and completion of necessary forms and documentation
Communicate any issues that may arise, including claims disputes
Oversee development and communication of customer reports
Partner with Onboarding team to establish electronic receipt of 835 forms from third-party payers
Provide analysis of reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities
Quickly and accurately answer customer questions; route incoming calls to appropriate parties
Resolve customer complaints if possible or escalate to management
Keep cases updated in NetSuite in a timely manner
Utilize webinars to educate and train customers on reconciliation application and available reports
Complete Unposted Claims Report on a quarterly basis for assigned stores
Perform root cause analysis on reoccurring issues; perform claims research
Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information
Track and escalate technical issues
Maintain satisfactory attendance in accordance with policy
Other duties as assigned
Qualification
Required
Proficiency in general office automation including operation of Sfax application, copy machines and multi-line phone systems
Ability to understand and apply standard operating procedures
Ability to coach staff and customers on best practices (technical and business process)
Ability to skillfully gather and analyze information
Strong basic mathematical skills
Minimum typing speed of thirty-five (35) words per minute
Ability to establish/maintain cooperative working relationships with staff and customers
Exceptional written and verbal communication skills
Self-starter, capable of working with minimal supervision
Ability to identify and resolve problems in a timely manner
Excellent organizational skills
Prioritize and plan work activities; use time efficiently
Treat people with respect; uphold organizational values
Ability to manage people through influence
Ability to manage stressful situations such as manage difficult or emotional customer situations; respond promptly to customer or team needs
Excellent attendance, punctuality and attention to details required
High School Diploma or GED
1-2 years' experience in professional customer service environment
Intermediate knowledge of MS Word and Excel
Knowledge/experience with cloud-based webinar applications (e.g. ZOOM)
Solid typing skills (i.e. 35 wpm)
Bi-lingual, Fluent in both English and Spanish
Preferred
Associate or Bachelor Degree
Pharmacy industry knowledge a plus
Management of direct or in-direct reports a plus
Experience in billing or reconciliation a plus
Ten key by touch
Company
Omnicell
Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automated and business information solutions enabling hospitals and healthcare
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$170M2024-11-20Post Ipo Debt· $150M
2001-08-07IPO
2000-02-18Series Unknown· $20M
Leadership Team
R
Randall Lipps
Chairman, President, CEO and Founder
Nchacha E. Etta
Executive Vice President & Chief Financial Officer
Recent News
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