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Jets Pizza · 8 hours ago

PM Shift Manager

Billings, MT

Full-time

Onsite

Mid Level

$17/hr - $17.50/hr

Jet's Pizza is seeking a PM Shift Manager who will be responsible for managing restaurant operations and ensuring excellent guest service and food quality. The role involves training and developing employees, managing daily activities, and maintaining compliance with policies and regulations to enhance the guest experience.

Food DeliveryFood ProcessingRestaurants

Responsibilities

The Shift Manager is responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager

Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive

Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements:

Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed Identifies and develops internal candidates for Shift Manager positions

Treats employees with respect and dignity and regularly recognizes and rewards employees

Complies with all state and federal labor laws and regulations

Manages daily activities to achieve excellence in restaurant operational performance

Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience

Reviews practices and modifies as needed to continuously improve the guest experience Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery

Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service

Partners with the restaurant manager in using management information tools to analyze restaurant operational and financial performance Identifies trends and implements action plans for improvement

Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth

Considers cost/benefit impact of financial decisions and works to protect the brand

Monitors costs and adherence to budget and restaurant goals

The Shift Manager will help to support the company by maintaining an outstanding work environment through leadership, direction, training, and development